THE QUICK ANSWER
What is Account, privacy & support?
Manage your account, review available notification preferences, use data-export controls and submit an in-app support request. Household roles help limit who can change care. Privacy also depends on everyday choices: keeping individual logins, reviewing membership and choosing carefully what to export or publish.
| Best used for | Stay in control of your household’s information. |
|---|---|
| Where to find it | Sign in, then open the relevant dashboard section. Use the direct feature link above. |
| What shapes the result | The information you enter, current access, supported controls and available connectivity. |
| Important boundary | Review the Privacy Policy and Terms for the current service rules. Account deletion is consequential; retain any information you need first. |
FROM FIRST TAP TO NEXT STEP
How to use it
- 01
Use your own account and review household membership regularly.
- 02
Check notification preferences and the device permissions you actually want.
- 03
Use the available account export when you need a copy of your information, and store it securely.
- 04
For a problem, send a support request with a clear description while leaving passwords and secret keys out of the message.
THREE WAYS IT FITS REAL LIFE
Picture it in your household
These are illustrative scenarios, not customer testimonials or promised outcomes.
A sitter finishes
The owner reviews and removes access that is no longer needed, then confirms the remaining household members and roles.
The useful next step: Check notification preferences and the device permissions you actually want.
A record for personal backup
The account owner exports available data and saves the file in a secure place rather than posting it in the community.
The useful next step: Use the available account export when you need a copy of your information, and store it securely.
A support question
A caregiver describes the page, action and error they saw without sending credentials or unrelated private documents.
The useful next step: For a problem, send a support request with a clear description while leaving passwords and secret keys out of the message.
THE HABIT THAT HELPS
Make it useful from day one
Agree on a simple household rule: record an action after it happens and contact the previous caregiver when an entry is uncertain. Consistent wording is more useful than a long list nobody understands.
Start with one pet and one routine. Once everyone knows where to look, add the details that actually reduce handoff questions. Open the correct pet before making an entry.
CLEAR EXPECTATIONS
What to keep in mind
Review the Privacy Policy and Terms for the current service rules. Account deletion is consequential; retain any information you need first.
Check the current account and pricing screens for availability and allowances. A guide explains the feature; it does not guarantee an outcome in every situation.
THE DETAILS PEOPLE ASK ABOUT
Account, privacy & support FAQs
Can support recover my password by reading it?
No. Never send your password. Use the available sign-in or recovery process and contact support when access is unavailable.
Is password-reset email currently available?
Availability depends on the configured email service. The recovery page reports when email recovery is unavailable.
Does data export make a public page?
Export creates a copy for you. You decide where to store or share it.
Can every household member manage access?
Roles have different permissions. Account ownership and household management are not interchangeable with viewer access.
Feature guide by the PawNest team. Examples are illustrative. Updated 10 October 2026.
Have a question or correction? Contact PawNest